Our Managed Services

A "full-service" Managed Services Provider that stands behind its trusted customer service focus, on-time delivery and proven experience —meeting your business expectations every time

Managed Services

For small- and medium-sized businesses, sometimes maintaining IT systems with an in-house IT staff can be costly and leave you without expertise in the latest technologies. We provide support across the entire IT spectrum, particularly for small- to mid-size business.

Let us handle your IT infrastructure, so you can focus on your core business.
Managed services involve out-sourcing day to day I.T. operations to an outside service provider. Out-sourcing your day-to-day I.T. operations gives business leaders and I.T. administrators the opportunity to focus on other projects and long term business strategy.
We provide proactive monitoring of your systems, servers, workstations and network infrastructure to identify issues and address them before they cause problems for your business.

Support for your entire infrastructure, including:

  • Workstations, laptops and tablets
  • Servers – on premises, remote and cloud-based
  • Printers, switches, and router

What’s included:

  • 24×7 remote monitoring; certified engineer dispatch 8am-6pm M-F
  • Cloud Managed Services
  • Patch management, application updates
  • Help Desk Support, On-Site Technical Services​
  • File sync and sharing solution
  • Warranty management
  • Managed anti-virus
  • Mobile Device Connectivity & Management
  • Security Management & Identity Protection
  • Network-level malware and content filtering
  • Managed Storage, Backup & Disaster Recovery
  • Managed e-mail, anti-spam
    Managed security
  • User Rights & Account Management
  • Quarterly executive reviews
  • License & Subscription Management
  • Standard reports, including: health reports, threat reports, warranty reports/standards report and web content reports

Complete Coverage. Complete Confidence.

Stop fretting over your IT infrastructure. Stop worrying about how downtime will affect your productivity or what it will cost. With Edoi “Complete Coverage” Managed Services, you can rest assured that your IT will be operating at maximum efficiency…so you and your staff can do what you do best: satisfy your own clients & customers.

Network Setup & Support

Make the most of your network investment

Your network is a serious investment. With EdoiMSP, it’s in the hands of someone you can trust.

​As a small business, your network is a significant investment. With EdoiMSP, you have a capable, dedicated team of problem-solvers to ensure that everything is running smoothly and that if you have any issues, you always have someone to talk to.

Our Proven Process

  • Conceptualize, design, purchase, implement, and support your business’s network infrastructure – and get creative to make sure it meets all of your needs at the lowest possible cost
  • Make sure your network and infrastructure are scalable and up-to-date, utilizing the cloud when advisable
  • Help build a technology budget for your organization so that you can always be prepared for when costs arise – which means no more expensive surprises
  • Take care of your support needs with our remote help desk, regularly staffed when you work with 24-hour emergency support available
  • Handle all the small but critical tasks, such as domain renewals, software patching, and data backups.

Remote & Onsite Support

Our clients know that with EdoiMSP, they can always expect the best support in the industry.

Get fast, capable IT support driven by client satisfaction

​We offer:

  • Excellent problem solvers who love nothing more than helping people out
  • Proactive communication so you’ll always know what’s next
  • Teams that specialize in specific industries, so your users will always be speaking to someone familiar with your company, your users, and your lingo
  • Several methods to contact support — including phone, email and our EdoiMSP support app
  • Members dedicated solely to recording, prioritizing, and scheduling work requests so that your users’ needs will always be handled appropriately
  • A team that is constantly innovating new ways to make the user and client experience better, and we welcome and encourage all of your feedback – there will always be someone to speak to
  • Rather than following predetermined response times for different categories of tasks, we allow our clients to dictate the urgency of their issues ​

Proven Process

  • Provide your users with a remote help desk to solve their IT problems right in front of their eyes
  • Automatically apply software updates and patches to user computers during off hours
  • Manage regular online data backups so that those backups will always occur on time and be checked for reliabilityProvide scheduled user software installation for end users
  • Dispatch technicians onsite to make installations or support hardware issues as needed
  • Provide emergency 24-hour IT support, based on your pre-determined set of conditions, permissions, and escalation procedures

Schedule an appointment to discuss your IT needs today.

43A, Jalan Seri Sarawak 17,
Taman Sri Andalas,
41200 Klang,
Selangor Darul Ehsan
Tel : +603 3323 3770

© 2003-2018 by Edoi Group